Dial-a-Journey Trust

Door to Door Service

The Friendly alternative to public transport.

Our flagship service aims to provide affordable and accessible door-to-door transport for people who have mobility difficulties and cannot use conventional public transport. You can be given assistance from your door to the bus, and from the bus to your destination at the other end, at a lower cost in normal circumstances than a taxi. Our service is funded and fares subsidised within the 3 Council areas. The service is available in Clackmannanshire and Falkirk Monday to Friday, and Stirling 7 days. Other services outwith these times may be available by private arrangement – please enquire You can book your trip in advance, or on the day, by dialling us direct on 01786 465355 between 10am and 4pm. For journeys on the same day call anytime after 9am.

Central Shopmobility

Giving You The Freedom to do what YOU want to do, WHEN you want to do it.

Central Shopmobility has 2 fixed bases: one in Falkirk, Unit 17 the Howgate Centre across from the lifts and one located in Stirling Bus Station. In simple terms we provide a loan or hire of scooters, powered chairs and manual wheelchairs that make getting around the shops very easy. Membership is available to anyone who has a temporary or permanent physical impairment that presents difficulties in getting around the shops.

When you join our staff will help you choose a suitable scooter, power chair or manual chair to allow you the freedom to shop in Falkirk and Stirling town centres.

We offer low rates on the hire of equipment if you have a long term mobility difficulty, or a temporary difficulty that means that you might want the use of a piece of equipment for a shorter term. We can also deliver equipment for a small charge. Our offices are located conveniently on the main bus routes and Dial-a-Journey operates a transport service for people who have mobility problems who cannot use conventional public transport that will take you directly to any of our Shopmobility sites. We would encourage you to use this service if you are eligible.

Self-Drive Vehicles for Voluntary Groups

The company operates a self-drive service for bona-fide voluntary organisations who are registered with Dial-a-Journey. Organisations wishing to hire must be registered as member organisations as legislation means we can’t make vehicles available for hire to the general public. Many groups use our vehicles to take their members a variety of places for a number of purposes. We offer vehicles such as MPVs and 16 seat minibuses for hire at affordable prices. Drivers of minibuses must be holders of a current Midas certificate and hold a D1 minibus entitlement on their driving licence before being allowed to hire vehicles. We can also provide the required training (see details on the following page). We can also provide minibuses with drivers for Groups who don’t have their own driver.

Self-drive for family Members

We have a number of smaller vehicles ideally suited for members to hire that can be driven by a family member or carer. This offers members the ability to have their own personal travel for days out or short holidays without the need to worry about planning their activities around transport arrangements. This is proving to be a popular choice with vehicles regularly being used at evenings and weekends.

Training

As reputable transport providers, Dial-a-Journey recognises the need to have properly trained minibus drivers and passenger assistants. With this in mind we offer a range of training courses for paid or voluntary workers who are involved in the transportation of passengers by minibus.

Our Community Transport Association qualified trainers deliver training courses such as the Minibus Driver Awareness Scheme (MiDAS) and Passenger Assistant Training Scheme (PATS). We also offer Vehicle Evacuation Training to raise awareness of what to do in the event of an accident. In addition to these courses, other members of staff have considerable experience in our field and are keen to give advice on a wide range of transport related matters to anyone in need (be it a small voluntary organisation, commercial operator or an individual).